Refund policy
Our Commitment to You
This Return and Refund Policy applies to all purchases made at rdy2grosoilsystems.com, operated by RDY2G Solutions LLC, doing business as Rdy2Gro Soil Systems. It sets out your rights and our obligations in clear, plain language. We have written every section specifically for the products we sell — organic worm castings, trellises, planters, shade cloths, garden beds, and garden supplies — and for our U.S.-only customer base.
We stand behind every product we sell. If something is not right with your order, we want to make it right. Our policy is designed to be fair, transparent, and straightforward. We do not hide conditions in fine print, and we do not charge restocking fees. Read the sections below to understand exactly what to expect when you need to return or exchange an item or request a refund.
Key facts at a glance. Full details follow in each section below.
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30-Day Return Window Returns are accepted within 30 calendar days of the delivery date confirmed by the carrier. |
Free Return Shipping We cover all return shipping costs for approved returns. A prepaid, printable label is provided by email. |
No Restocking Fees We do not charge any restocking or handling fees on returned items. You receive a full refund of your product cost. |
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Exchanges Accepted We accept product exchanges within the 30-day window. Contact us to arrange a swap for a different item. |
Refunds in 5–10 Business Days Once we receive and inspect your return, refunds are processed to your original payment method within 5–10 business days. |
Returns by Mail Only All returns are processed by mail. We do not accept in-person drop-offs. All returns must be approved before being sent. |
Return Window
You have 30 calendar days from the date your order is delivered to initiate a return. The delivery date is determined by the tracking record of your assigned carrier — this is the date your parcel was scanned as delivered to your address.
Calendar days means every day of the week counts, including weekends and public holidays. The 30-day window begins on the day after the confirmed delivery date. For example, if your order is delivered on May 1, your return window closes at 11:59 PM on May 31. Return requests submitted after this window has closed will not be accepted, except in cases of carrier damage or defective products, which are handled separately and described in the Damaged, Defective, and Incorrect Items section below.
How to Count Your 30 Days
Day 1 of your return window is the day after your carrier marks your order as delivered. The window runs for 30 full calendar days from that point. Check your tracking email or the carrier's website to confirm your exact delivery date before submitting a return request.
Return Eligibility Requirements
Not all returns are automatically approved. To be eligible for a return and refund at Rdy2Gro Soil Systems, your item must meet all of the following conditions at the time it is received back at our facility:
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Unused and Unaltered Condition The item must be unused, unassembled (where applicable), and in the exact same condition as when it was delivered to you. Items that show signs of use, installation, soil contact, or modification are not eligible for return. |
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Original Packaging Intact All items must be returned in their original packaging, including any inner seals, bags, boxes, inserts, twist ties, or protective wrapping that was included when the order was shipped. Damaged, torn, or missing original packaging may result in a partial refund or rejection of the return. |
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All Instructions and Accessories Included Any instructions, care guides, hardware, components, or accessories included with your original order must be included in your return package. Missing components may result in a deduction from your refund amount equivalent to the replacement cost of the missing items. |
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Proof of Purchase Required You must provide proof of purchase with your return request. This may be your order confirmation email, your order number, or your digital receipt. Returns submitted without proof of purchase will not be processed. |
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Return Approved Before Shipment You must receive written approval from our team before sending any item back. Items returned to us without prior authorization will not be accepted and may be returned to the sender at their own expense. |
Items That Are Not Eligible for Return
The following items cannot be returned under any circumstances unless they arrived damaged, defective, or incorrect (see the relevant section below):
Organic Worm Castings that have been opened, partially used, or whose inner seal has been broken — Worm Castings are a perishable, organic agricultural product. Once the packaging seal is broken, the product cannot be restocked or resold, and returns will not be accepted. Any item showing clear signs of use, installation into soil, or outdoor weathering. Items that have been altered, cleaned, assembled, cut, or modified from their original form. Items not purchased directly through rdy2grosoilsystems.com.
How to Initiate a Return
All returns must be initiated by contacting our customer support team before you ship anything back to us. Please follow the steps below carefully to ensure your return is processed without delay.
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Contact Us Within 30 Days of Delivery Send an email to contact@rdy2grosoilsystems.com with the subject line "Return Request — Order #[Your Order Number]". In your email, include your full name, the order number, the item(s) you wish to return, and a brief reason for the return. You may also call us at +1 (386) 385-8474 during business hours (Monday–Friday, 9:00 AM–5:00 PM EST) or use our live chat at rdy2grosoilsystems.com/pages/contact. |
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Receive Written Approval and Your Prepaid Return Label Our team will review your return request and respond by email within 1 to 2 business days. If your return is approved, we will send you a prepaid, downloadable, and printable return shipping label by email at no cost to you. Do not ship your item until you have received this label and written confirmation of your approval. |
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Pack Your Item Securely Repack the item in its original packaging. Include all original contents — instructions, accessories, hardware, and any other items that came with your order. Place a copy of your order confirmation or a note with your order number inside the box to help us identify your return quickly upon receipt. |
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Affix the Prepaid Label and Drop Off at the Carrier Location Print the return label we provide and affix it securely to the outside of your return package. Drop off your package at any authorized carrier drop-off location as specified on the label. Keep your drop-off receipt as proof that you sent the return. |
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Receive Your Refund After Inspection Once we receive your returned item, our team will inspect it within 1 to 2 business days. If the item passes inspection, we will process your refund to your original payment method. Refunds typically appear in your account within 5 to 10 business days after approval, depending on your bank or payment provider's processing schedule. |
Return Address
All approved returns must be sent to our registered business address:
RDY2G Solutions LLC — Rdy2Gro Soil Systems
1 South Blvd E #1322, Davenport, FL 33837, United States
Do not send returns to any other address. Items sent to an incorrect address cannot be recovered and no refund will be issued.
Return Shipping Costs
Return shipping is free for all approved returns. We believe customers should not bear the cost of returning an item they are no longer satisfied with. When your return request is approved, we will email you a prepaid return shipping label at no charge. You simply print the label, attach it to your package, and drop it off at the carrier's designated location. There are no hidden return shipping fees, no charges added to your account, and no deductions from your refund for shipping.
The prepaid label covers the return shipment from your U.S. address back to our facility in Davenport, Florida. It is valid for a single shipment only. If you need to return multiple items from the same order, please include all items in a single return shipment where possible, and contact us if you need guidance on packaging multiple items together.
No Restocking Fees — Ever
We do not charge any restocking fee, handling fee, or processing fee on returned items. Your refund will reflect the full purchase price of the returned item(s). The only deduction that may apply is if a component, accessory, or instruction manual is missing from your return, in which case we will notify you before processing a partial refund.
Exchange Policy
We accept exchanges within the same 30-calendar-day window that applies to returns. If you would prefer a different product, a different size, or a different quantity instead of a refund, we are happy to arrange an exchange for you.
To request an exchange, contact us at contact@rdy2grosoilsystems.com within 30 days of delivery. Please specify the item you are returning and the item you would like in exchange. Exchanges are subject to product availability. If the item you wish to exchange for is out of stock or unavailable, we will either offer an alternative or process a refund.
Exchange items must meet the same eligibility conditions as standard returns — unused, in original condition, and in original packaging. Once we confirm availability of your requested exchange item, we will send you a prepaid return label for the original item. Your exchange item will be shipped to you once we receive and inspect your return.
If the exchange item is of a higher value than the item being returned, you will be charged the price difference. If the exchange item is of a lower value, we will refund the difference to your original payment method. Exchanges are processed at the current listed price of the replacement item at the time the exchange is confirmed.
Refund Processing Time
Refunds are processed after we receive your returned item and complete our inspection. Below is a complete timeline of the refund process so you know exactly what to expect at each stage.
All refunds are credited back to the original payment method used at checkout. We are not able to issue refunds to a different card, bank account, or payment method than the one used for the original purchase. If your original payment method has been closed or expired, please contact us before initiating a return so we can discuss alternative arrangements.
Late or Missing Refunds
If you have not received your refund within 10 business days of receiving your refund confirmation email, first check your bank account or payment provider's pending transactions section. Then contact your bank or card issuer, as processing times can vary and some institutions take longer to post credits. If you have still not received your refund after confirming with your bank, please contact us at contact@rdy2grosoilsystems.com with your order number and we will investigate on your behalf.
Damaged, Defective, Incorrect, or Missing Items
If your order arrives damaged, contains a defective product, includes the wrong item, or is missing items that should have been included, we will resolve the issue at no cost to you. These situations are treated separately from standard returns and have their own reporting procedures below.
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Items Damaged in Transit If your order arrives with visible damage to the packaging or product, do not discard the outer box or any packaging material. Photograph both the outer packaging and the damaged product clearly. Email your photos and order number to contact@rdy2grosoilsystems.com within 48 hours of delivery. We will file a carrier damage claim and arrange a replacement or full refund at no additional cost to you. |
Defective Products If a product fails or shows a manufacturing defect under normal use conditions, contact us at contact@rdy2grosoilsystems.com with a description of the defect and photographs or video evidence. Defective items can be reported beyond the 30-day return window if the defect was not apparent at the time of delivery. We will assess each case individually and issue a replacement or refund as appropriate. |
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Incorrect Items Received If you receive an item that differs from what you ordered — a different product, size, color, or quantity — contact us within 7 days of delivery at contact@rdy2grosoilsystems.com with your order number and a photo of what you received. We will arrange collection of the incorrect item and send you the correct one at no additional cost. |
Missing Items from Your Order If your order arrives with missing items or components that should have been included based on your order confirmation, contact us within 7 days of delivery at contact@rdy2grosoilsystems.com. Include your order number and a description of what is missing. We will either ship the missing items or issue a partial refund, whichever is most appropriate. |
Photograph everything immediately. For any order issue involving damage, defects, or incorrect items, photographic evidence sent promptly will significantly speed up your resolution. We use these photos to support carrier claims and internal quality reviews. The more clearly the issue is documented, the faster we can help you.
Order Cancellation Policy
If you need to cancel your order, please act as quickly as possible. Orders are typically processed and dispatched within 1 to 2 business days. Cancellation requests submitted before your order is dispatched will be honored in full, and a complete refund will be issued to your original payment method within 5 to 10 business days.
To request a cancellation, email contact@rdy2grosoilsystems.com immediately after placing your order with the subject line "Cancellation Request — Order #[Your Order Number]". You may also call us at +1 (386) 385-8474 during business hours. We cannot guarantee cancellation of orders that have already been handed to a carrier. If your order has already been dispatched when your cancellation request arrives, you will need to follow the standard return process after delivery. Our full Cancellation Policy is available on our website.
We are not able to cancel orders that are already in transit with a carrier. Please plan ahead and verify your order details — including your shipping address, selected products, and quantities — carefully before completing checkout.
Lost Parcel Policy & Lost or Missing Returns
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Lost Outbound Parcel (Your Order) If your tracking shows no movement for more than 5 consecutive business days, or if the carrier officially declares your parcel as lost, contact us immediately at contact@rdy2grosoilsystems.com. We will open a formal carrier investigation. If the parcel is confirmed as lost, we will dispatch a replacement order or issue a full refund — your choice — at no additional cost to you. |
Lost Return Parcel (Your Return to Us) Because we provide prepaid return labels, all approved returns are tracked. If your return shows no movement for more than 5 business days after drop-off, contact us with your return tracking number and drop-off receipt. We will investigate with the carrier. If the return parcel is confirmed as lost in transit on its way to us, we will still process your refund in full, provided you can show your drop-off receipt as proof of dispatch. |
Always keep your drop-off receipt. When you drop off a return at a carrier location, ask for and retain your receipt. This receipt is your proof that the package entered the carrier's network. It is your primary protection in the event of a lost return parcel, and it will be required to support any lost-parcel claim.
State-Specific Return Rights
In the United States, the Federal Trade Commission (FTC) and individual state consumer protection laws govern retail return policies. Federal law does not require retailers to accept returns, but once a return policy is publicly stated, it becomes legally binding. Our policy above constitutes a clear, binding commitment to every customer.
Several states have enacted consumer protection laws that provide specific rights or obligations for retailers. Where those rights exceed what our standard policy provides, we honor the applicable state law. Below is a summary of notable state-level consumer return protections relevant to our customers:
If you believe your state law provides you with additional consumer rights not addressed by this policy, please contact us at contact@rdy2grosoilsystems.com. We are committed to complying with all applicable state and federal consumer protection laws.
Items Returned Without Prior Approval
All returns must be approved by our team before you ship any item back to us. Items sent to our address without prior written approval are considered unauthorized returns and will not be processed for a refund or exchange.
If we receive an unauthorized return, we will attempt to contact you by email using the address associated with your order. You will have the option to have the item returned to you at your expense, or to provide return authorization information so we can process your return properly. If we do not receive a response within 14 business days, we reserve the right to dispose of the item responsibly without issuing a refund.
Always contact us first. This requirement protects both you and us. It ensures your return is tracked from the moment you ship it, that you receive a prepaid label rather than paying out of pocket, and that your refund is processed without unnecessary delays. Returns sent without approval cannot be guaranteed a refund.
Customer Responsibility & Our Responsibilities
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Your Responsibilities as a Customer Initiate your return within the 30-day calendar window from the confirmed delivery date. Contact us before shipping any item back. Provide your correct order number and proof of purchase with your request. Return items unused, in original condition, and with all original packaging. Pack your return carefully to prevent damage in transit. Use only the prepaid label we provide. Retain your carrier drop-off receipt as proof of dispatch. Provide accurate and honest information about the reason for your return. |
Our Responsibilities to You Review your return request within 1 to 2 business days. Provide a prepaid return label for all approved returns at no charge to you. Inspect your returned item within 1 to 2 business days of receipt. Process your refund promptly upon inspection approval. Notify you by email at every stage of your return and refund. Handle your return with care and confidentiality. Comply with all applicable federal and state consumer protection laws. Resolve all damaged, defective, or incorrect item situations fairly and promptly. |
Fraud, Abuse & Safety Protection
Our return and refund policy is designed to serve honest customers fairly. We trust that the vast majority of return requests are genuine, and we process them with that assumption. However, we actively monitor return patterns and reserve the right to decline return requests that exhibit indicators of abuse or fraud.
Examples of policy abuse that may result in a declined return or a ban from future purchases include: returning used, soiled, or altered items as if they were unused; returning items that were not purchased from our store; filing false damage claims; submitting return requests for items that were never received or were received and consumed; and any pattern of repeated returns that suggests fraudulent intent.
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Policy Abuse Prevention We reserve the right to refuse a return request if we have reasonable grounds to believe the request is fraudulent, abusive, or in violation of the terms of this policy. In such cases, we will notify you by email and provide an explanation. Customers who repeatedly abuse our return policy may be restricted from making future purchases on our website. |
Fraud & Safety Protection If we identify evidence of return fraud — including but not limited to submitting false claims of damage, returning counterfeit or substitute items, or misrepresenting the condition of returned goods — we will deny the refund, report the incident to our payment processor, and may pursue the matter under applicable fraud and consumer protection laws. We take the safety of our business and customer community seriously. |
We believe in treating every customer honestly and fairly, and we ask the same in return. Our policy protections exist to keep prices fair, shipping costs manageable, and the customer experience positive for everyone who shops with us.
Contact Us & Business Details
Our customer support team is available to help with any return, refund, or exchange question. We aim to respond to all inquiries within one business day during our standard business hours.
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Business Name RDY2G Solutions LLC |
Email Support contact@rdy2grosoilsystems.com |
Phone +1 (386) 385-8474Mon–Fri, 9 AM–5 PM EST |
Return Address 1 South Blvd E #1322 |
Policy Updates
We reserve the right to update or modify this Return and Refund Policy at any time to reflect changes in our business operations, product offerings, or applicable laws. Any changes will be published on this page with an updated effective date. The version of this policy in effect at the time you place your order governs your return rights for that order. We encourage you to review this page periodically. Continued use of our website after a policy change constitutes your acceptance of the updated policy.