Privacy policy
Your Privacy Matters to Us
This Privacy Policy applies to all personal information collected by RDY2G Solutions LLC, operating under the trade name Rdy2Gro Soil Systems ("we," "us," or "our"), through our website at rdy2grosoilsystems.com, our Shopify-powered online store, customer service interactions, and any other communications you initiate with us. By visiting our website, placing an order, or contacting us, you acknowledge that you have read and understood this policy.
We sell organic worm castings, garden beds, planters, trellises, shade cloths, and related garden supplies exclusively to customers located in the United States. Every piece of information we collect is tied directly to our ability to process and deliver your orders, communicate with you, improve our store, and meet our legal obligations. We do not collect personal data speculatively or without a legitimate purpose.
This policy is structured to comply with applicable federal privacy laws — including the Children's Online Privacy Protection Act (COPPA), the CAN-SPAM Act, and the Telephone Consumer Protection Act (TCPA) — as well as applicable state privacy laws, including the California Consumer Privacy Act (CCPA) as amended by the California Privacy Rights Act (CPRA), the Virginia Consumer Data Protection Act (VCDPA), the Colorado Privacy Act (CPA), the Connecticut Data Privacy Act (CTDPA), the Texas Data Privacy and Security Act (TDPSA), the Montana Consumer Data Privacy Act (MCDPA), the Oregon Consumer Privacy Act (OCPA), the Nevada Privacy of Information Collected on the Internet from Consumers (NRS 603A), and the Delaware Personal Data Privacy Act (DPDPA).
The highlights below are provided for your convenience. The full legal text in each section governs in all cases.
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Minimal Collection We collect only the information needed to run our store, fulfill your order, and communicate with you. Nothing more. |
We Do Not Sell Your Data We do not sell, rent, or trade your personal information to third-party marketers or data brokers, ever. |
You Are in Control You have the right to access, correct, delete, and opt out of certain uses of your personal data. We honor all such requests. |
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Data Security Your data is stored on Shopify's PCI-DSS-compliant infrastructure. We use SSL/TLS encryption across our entire website. |
U.S. Customers Only We ship exclusively within the United States. This policy applies to all U.S. residents who interact with our store. |
No Children's Data Our store is not intended for children under 13. We do not knowingly collect personal information from minors. |
Who We Are
For the purposes of this Privacy Policy, the data controller responsible for your personal information is:
We operate exclusively online through our Shopify-powered storefront. We do not operate physical retail locations open to the public. All customer service interactions occur via email, phone, or live chat during our posted business hours.
Information We Collect About You
We collect personal information in three ways: directly from you when you interact with our store, automatically through standard web technologies, and in limited circumstances from trusted third-party services. Below is a precise description of every category of data we collect and why we need it.
When you browse our store, create an account, place an order, contact our support team, or sign up for marketing communications, you may provide us with the following:
| Category | Examples | Purpose |
|---|---|---|
| Identity & Contact | First name, last name, email address, phone number | Account creation, order confirmation, customer support, shipping notifications |
| Shipping Address | Street address, city, state, ZIP code, country (U.S. only) | Delivery of ordered products; state shipping restriction compliance |
| Billing Information | Billing address (payment card numbers are processed exclusively by Shopify Payments and/or third-party payment gateways — we never store raw card data) | Payment authorization; fraud prevention |
| Account Credentials | Email address and encrypted password (if you create a customer account) | Account access; order history management |
| Order & Transaction Data | Products ordered, quantities, prices, order number, order date, payment method type (e.g., Visa, PayPal) | Order fulfillment, returns, refunds, legal and accounting records |
| Communications | Messages sent via our contact form, live chat, or email; customer service notes | Responding to inquiries; resolving disputes; improving service quality |
| Marketing Preferences | Email newsletter opt-in, promotional preferences, opt-out status | Sending promotional content only to those who have consented |
When you visit our website, standard web server and analytics technologies automatically record certain technical information. This data does not identify you personally in isolation, but it may be combined with other data to do so.
We may receive limited information about you from the following third-party services that operate as part of our store's infrastructure:
Important: We do not purchase data from third-party data brokers. We do not collect sensitive personal data such as government identification numbers, biometric data, financial account details (beyond what payment processors handle), health or medical information, or racial or ethnic origin for the purpose of operating our store.
How We Use Your Information
We use personal information only for specific, defined purposes. We do not use your data in ways that would be unexpected to a reasonable person. The following table sets out every purpose for which we process your information and the lawful basis for doing so:
| Purpose | Data Used | Legal Basis |
|---|---|---|
| Process and fulfill your orders | Name, shipping address, order details, payment info, email, phone | Performance of a contract; legal obligation |
| Send order confirmations and shipping notifications | Email address, order number, carrier tracking number | Performance of a contract; legitimate interest |
| Process returns, refunds, and cancellations | Name, email, order details, return reason, refund transaction record | Performance of a contract; legal obligation |
| Respond to customer service inquiries | Name, email, phone, order details, message content | Legitimate interest; performance of a contract |
| Prevent fraud and protect security | IP address, device data, billing and shipping address comparison, order risk signals | Legitimate interest; legal obligation |
| Comply with legal and regulatory obligations | Transaction records, tax records, shipping records | Legal obligation (IRS, state tax laws, consumer protection statutes) |
| Verify state shipping eligibility | Shipping address (state), product category | Legal obligation (state agricultural regulations); legitimate interest |
| Send promotional emails and marketing communications | Email address, purchase history, marketing opt-in status | Consent (opt-in only); you may opt out at any time |
| Analyze store performance and improve user experience | Aggregated/anonymized browsing data, session data, purchase trends | Legitimate interest (no individual profiling performed) |
We do not use your personal information for automated decision-making that produces legal or similarly significant effects on you without human review. We do not create individual behavioral profiles for the purpose of resale or third-party targeted advertising without your explicit consent.
Email & Marketing Communications
We send two types of email communications: transactional emails and marketing emails. These are governed by the federal CAN-SPAM Act (15 U.S.C. §7701 et seq.) and, where applicable, the Telephone Consumer Protection Act (TCPA).
Transactional Emails
Sent automatically as part of your order. These include order confirmation, payment receipt, shipping notification, delivery confirmation, and return/refund updates.
Cannot be opted out of — these are required to fulfill your order and are not promotional in nature. You will always receive these if you have an active order with us.
Marketing Emails
Promotional content such as product announcements, seasonal sales, gardening tips, and discount offers. These are sent only if you have opted in — at checkout, via our newsletter sign-up, or through another explicit consent mechanism.
You may opt out at any time by clicking the "Unsubscribe" link at the bottom of any marketing email, emailing contact@rdy2grosoilsystems.com, or calling +1 (386) 385-8474. Opt-out requests are honored within 10 business days as required by law.
CAN-SPAM Compliance: Every marketing email we send clearly identifies Rdy2Gro Soil Systems as the sender, uses an honest subject line, includes our physical mailing address (1 South Blvd E #1322, Davenport, FL 33837), and contains a clear, functional one-click unsubscribe mechanism. We do not use deceptive headers or misleading subject lines.
SMS/Text Messages: We do not send promotional text messages unless you have provided explicit written consent through a TCPA-compliant opt-in process. If you have consented to SMS, you may reply STOP at any time to opt out immediately. Message and data rates may apply.
How Long We Keep Your Data
We retain personal information only for as long as necessary to fulfill the purpose for which it was collected, or as required by law. The following table describes our standard retention periods:
| Data Category | Retention Period | Reason |
|---|---|---|
| Order & transaction records | 7 years from order date | IRS tax record-keeping requirements; Florida business record laws; consumer protection dispute resolution |
| Customer account data | Duration of account + 3 years after last activity | Account management; warranty and return requests; loyalty purposes |
| Customer service communications | 3 years from date of communication | Dispute resolution; service quality improvement |
| Email marketing list | Until you unsubscribe or we close the list | Ongoing consent; marketing operations |
| Website analytics data | Up to 26 months (anonymized aggregates may be kept longer) | Site performance analysis; product development decisions |
| Fraud prevention & security logs | Up to 5 years | Fraud detection; legal claims defense |
When data is no longer needed, we delete or anonymize it in a secure manner. If you request deletion of your account and associated data, we will honor that request subject to any legal retention requirements described above. Certain data may be retained in an anonymized, non-identifiable form after deletion.
Children's Privacy
This website is not directed at children under 13 years of age.
In compliance with the Children's Online Privacy Protection Act (COPPA), 15 U.S.C. §6501 et seq., we do not knowingly collect, solicit, or maintain personal information from any person under the age of 13 without verifiable parental consent. Our products — garden supplies, soil amendments, planters, trellises, and shade cloths — are intended for adult gardeners and horticulture professionals, not minors.
If you are a parent or guardian and believe that your child under the age of 13 has submitted personal information to our website without your knowledge or consent, please contact us immediately at contact@rdy2grosoilsystems.com or call us at +1 (386) 385-8474. We will investigate and delete any such information from our records promptly.
Users between the ages of 13 and 17 are permitted to browse our website, but all purchases must be made by a parent or legal guardian using an adult's payment method and shipping address.
How We Protect Your Data
We take the protection of your personal information seriously and implement appropriate technical and organizational security measures. Below is a transparent account of what those measures are:
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SSL/TLS Encryption All data transmitted between your browser and our website is encrypted using TLS (Transport Layer Security). Look for the padlock icon in your browser address bar at rdy2grosoilsystems.com. |
PCI DSS Compliance Payment card data is processed exclusively by Shopify Payments and third-party payment processors certified at PCI DSS Level 1 — the highest level of payment security. We never see or store your raw card number or CVV. |
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Secure Hosting Infrastructure Our store is hosted on Shopify's cloud infrastructure, which maintains SOC 2 Type II certification and enterprise-grade physical and network security controls across its global data centers. |
Access Controls Access to customer data within our Shopify admin is restricted to authorized personnel on a need-to-know basis. Passwords for admin accounts are subject to strong password policies and multi-factor authentication where available. |
Limitation of Liability for Security Incidents: While we implement industry-standard security measures, no online store or data transmission system can guarantee absolute security. In the event of a data breach that affects your personal information, we will notify you as required by applicable state breach notification laws (including Florida's Information Protection Act, Fla. Stat. §501.171, and applicable laws in your state of residence) within the legally required timeframe.
Your Privacy Rights
Regardless of your state of residence, all customers of Rdy2Gro Soil Systems have the following baseline privacy rights with respect to their personal information:
Right to Know / Access
You may request a copy of the personal information we hold about you, including what categories of data we have, why we collected it, and who we have shared it with. We will respond within 45 days of a verified request (or as required by your state's law).
Right to Correct
If any personal information we hold about you is inaccurate or outdated, you may request that we correct it. You can also update your shipping address or contact information by logging into your account at any time.
Right to Delete / Erasure
You may request deletion of your personal information. We will honor this request subject to legal retention requirements (e.g., we must retain financial records for tax purposes). We will confirm what data was deleted and what was retained and why.
Right to Opt Out of Marketing
You may opt out of receiving promotional emails at any time via the unsubscribe link in any marketing email, or by contacting us directly. Opt-out from transactional emails is not available while you have an active order.
Right to Non-Discrimination
We will not discriminate against you for exercising any of the privacy rights described in this policy. You will receive the same prices, product availability, and service quality regardless of whether you exercise your privacy rights.
To submit a privacy rights request, use the Data Request Form at the bottom of this page, or contact us directly:
Email: contact@rdy2grosoilsystems.com | Phone: +1 (386) 385-8474
State-Specific Privacy Rights
Because we sell and ship to customers across the United States, we are subject to several state privacy laws. Residents of the following states have specific statutory rights that we are committed to honoring. Your rights under the laws of your state are in addition to the baseline rights described in Section 11.
Do Not Sell or Share My Personal Information
We do not sell your personal information.
Rdy2Gro Soil Systems (RDY2G Solutions LLC) does not sell, rent, license, or otherwise transfer your personal information to third parties for monetary or other valuable consideration. We do not engage in cross-context behavioral advertising that would constitute a "share" of personal information under California law without your explicit consent.
Nonetheless, consistent with your rights under the CCPA/CPRA and other applicable state laws, we maintain this dedicated opt-out mechanism. If you wish to formally opt out of any potential data sharing practices — including any third-party analytics or marketing integrations that may technically constitute a "share" under CCPA — you may submit a request below.
You may also manage your opt-out preferences by visiting: rdy2grosoilsystems.com/pages/dont-sell-or-share-my-personal-information
Submit a Do-Not-Sell / Do-Not-Share Request
To submit a Do Not Sell or Do Not Share request, please email us at contact@rdy2grosoilsystems.com with the subject line "Do Not Sell My Personal Information" and include your full name and the email address associated with your account. We will process your request within 15 business days and confirm via email once completed.
Alternatively, you may use the full dedicated opt-out page or call us directly at +1 (386) 385-8474 during business hours.
Third-Party Links & Services
Our website may contain links to third-party websites, applications, or services — such as shipping carrier tracking portals, payment processor websites, or informational gardening resources. When you click a link to an external site, you leave our website and are subject to that third party's own privacy policy and terms of service.
We are not responsible for the privacy practices, data collection, or security of any third-party websites, even if accessed through a link on our site. We encourage you to review the privacy policy of any website you visit before providing personal information.
We include links to the following external pages as part of our customer service: Shopify Privacy Policy; PayPal Privacy Statement; Google Analytics Opt-Out. These links are provided for your convenience and transparency, not as endorsements.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our data practices, new legal requirements, or improvements to our store. When we make material changes, we will:
Your continued use of our website after a policy update constitutes acceptance of the revised policy. If you disagree with any change, you may close your account and request deletion of your data by contacting us at contact@rdy2grosoilsystems.com.
Contact Us & Submit a Data Request
If you have any questions about this Privacy Policy, would like to exercise any of your privacy rights, or need to report a concern about your personal data, please reach out using any of the methods below. We take every inquiry seriously and will respond promptly.
Our Contact Information
Rdy2Gro Soil Systems
EIN: 39-3572180
Davenport, FL 33837
United States
9:00 AM – 5:00 PM Eastern Time
Data Subject Request Form
Use this form to submit a privacy rights request. We will verify your identity and respond within the timeframe required by your state's law. Fields marked * are required.
By submitting this form, you confirm that the information provided is accurate and that you are the consumer whose data is the subject of this request, or an authorized agent acting on their behalf. We will verify your identity before processing the request. This form sends your request directly to our privacy team.
Rdy2Gro Soil Systems is registered at the address below. We operate exclusively online and do not accept walk-in customers at this address.
1 South Blvd E #1322, Davenport, FL 33837, United States • +1 (386) 385-8474
Related Policies & Legal Pages
© 2026 RDY2G Solutions LLC • Trade name: Rdy2Gro Soil Systems • EIN 39-3572180 • 1 South Blvd E #1322, Davenport, FL 33837 • This Privacy Policy was last updated May 17, 2026 and applies to all personal information collected through rdy2grosoilsystems.com.